1. Acceptance of Terms
By accessing, browsing, or placing an order through this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website. These terms may be updated from time to time, and the latest version published on the website will apply to your continued use.
2. Website Usage
You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security, availability, or functionality. You must not attempt to gain unauthorized access to any part of the website or use the website for fraudulent, abusive, or unlawful activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, colours, prices, and other information displayed on the website are accurate. However, minor differences may occur due to screen settings, product batches, packaging changes, photography, or manufacturer updates.
4. Product Availability
All products are subject to availability. Products may become unavailable without prior notice, and we reserve the right to limit quantities, discontinue products, or remove products from the website at any time.
5. Pricing Information
Prices displayed on the website may change from time to time without prior notice. While reasonable care is taken to prevent pricing errors, genuine mistakes may be corrected. If an order is affected by an incorrect price, the order may be cancelled or reviewed before dispatch.
6. Orders
Placing an order constitutes a request to purchase the selected products. All orders are subject to product availability, delivery-area coverage, verification, and confirmation. We reserve the right to decline, cancel, or limit an order where reasonably necessary.
7. Cash on Delivery
Cash on Delivery is the only payment method available for orders placed through this website. Customers are required to pay the applicable order amount to the delivery representative at the time of delivery.
Online payment methods, including credit cards, debit cards, internet banking, digital wallets, or other electronic payment methods, are not required to place an order through the website.
8. Order Verification
For security and fulfilment purposes, orders may be subject to verification before dispatch. We may contact the customer using the information provided during checkout to confirm order details or delivery information.
9. Delivery Information
Customers are responsible for providing complete and accurate delivery information, including the recipient's name, phone number, address, locality, postal code, and any other information necessary for successful delivery.
10. Shipping and Delivery
Orders are dispatched according to operational availability, and estimated delivery times may vary depending on destination, courier availability, weather, public holidays, logistics conditions, and other circumstances beyond reasonable control.
A delivery estimate does not constitute a guaranteed delivery date. Delays may occasionally occur despite reasonable efforts to complete delivery within the expected timeframe.
11. Delivery Attempts
Customers are expected to remain available at the provided delivery address and cooperate with reasonable delivery procedures. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the order cannot be accepted, additional delivery attempts or order cancellation may apply.
12. Inspection at Delivery
Where permitted by the applicable delivery process, customers are encouraged to check the package condition at the time of delivery. Any visible damage, missing items, or delivery-related concerns should be reported through the applicable support process as soon as reasonably possible.
13. Returns and Replacements
Eligible products may be returned or replaced in accordance with the applicable Return Policy published on the website. Return eligibility may depend on product category, condition, packaging, and the time period specified in the applicable policy.
14. Refunds
Where a refund is approved for a Cash on Delivery order, the applicable refund process will be followed after the returned product has been received and inspected. Refunds may be processed through an available eligible reimbursement method in accordance with the applicable refund policy.
15. Damaged or Incorrect Products
If a product arrives damaged, defective, incomplete, or different from the product ordered, the issue should be reported within the applicable reporting period. Supporting information or photographs may be requested to assess the issue and determine the appropriate resolution.
16. Order Cancellation
Orders may be cancelled before dispatch where cancellation is supported by the applicable order process. Once an order has entered the dispatch or delivery process, cancellation may no longer be possible. Repeated or suspicious cancellation activity may result in restrictions on future orders.
17. Customer Responsibilities
Customers are responsible for ensuring that the information submitted during checkout is accurate and complete. Customers must also provide reasonable cooperation during order verification, delivery, return collection, and other fulfilment processes.
18. Prohibited Activities
You must not misuse the website, submit false information, place fraudulent orders, interfere with website security, attempt unauthorized access, copy website content without permission, or use the website for any unlawful purpose.
19. Intellectual Property
Unless otherwise stated, the website's text, graphics, images, layouts, logos, designs, product content, software, and other materials are protected by applicable intellectual property laws. Such materials may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.
20. Third-Party Services
The website may rely on third-party providers for services such as hosting, logistics, analytics, security, communications, or other operational functions. Availability or performance of third-party services may be subject to their respective terms and policies.
21. Website Availability
We aim to keep the website available and functional but do not guarantee uninterrupted or error-free access. Temporary interruptions may occur due to maintenance, technical issues, security measures, network problems, or circumstances beyond reasonable control.
22. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, delays in delivery, temporary service interruptions, or circumstances outside reasonable control.
23. Force Majeure
We will not be responsible for failure or delay in fulfilling obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, technical failures, strikes, or other unforeseen events.
24. Privacy
The collection and use of personal information provided through the website are governed by the applicable Privacy Policy. By using the website, you acknowledge that information may be handled as described in that policy.
25. Changes to Products and Services
We reserve the right to modify, suspend, or discontinue products, services, website features, pricing, delivery options, or other aspects of the website at any time, subject to applicable law.
26. Changes to These Terms
These Terms & Conditions may be revised periodically to reflect changes in business practices, website functionality, legal requirements, or operational procedures. Updated terms become effective when published on the website unless otherwise stated.
27. Severability
If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to remain effective.
28. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of the jurisdiction in which the website operator is legally established, unless otherwise required by applicable law.
29. Entire Agreement
These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the general terms governing the use of the website and placement of orders through the platform.